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CPP20218 · Certificate II
Security Course Melbourne — Certificate II in Security Operations
Build the skills for a career in security with nationally recognised CPP20218 in the heart of Reservoir toward Security Guard, Crowd Controller and Control Room pathways — enquire for licence process guidance. Domestic and international student visa holders welcome.
More courses at newagetraining.com.au
- Start anytime
- Practicals and role plays
- Licence application assistance
- Fee instalments
On the course
Theory + practical role-play
Classroom learning blended with real-world scenarios — communication, crowd behaviour, access control and first aid — so you leave job-ready.
Crowd control skills
Monitor behaviour & manage venues safely
Control room pathway
Foundation skills for monitoring roles
Course overview
CPP20218 Certificate II in Security Operations
Nationally recognised qualification that reflects the role of a security officer — patrolling, protecting property, screening entry, monitoring behaviour and removing persons from premises when required.
- Qualification
- CPP20218 – Certificate II in Security Operations (14 core units)
- Delivery
- Face-to-face in Reservoir — practical role-play plus theory. Full attendance of scheduled sessions required.
- Entry
- 18 years or older · Language, Literacy & Numeracy (LLN) assessment as part of enrolment
- Pathway
- Skills toward Security Guard, Crowd Controller and Control Room roles in Victoria. New Age Training will assist with licence application with the Licensing and Regulation Division of Victoria Police after successful course completion.
- Venue
- Level 1/287a Spring St, Reservoir VIC 3073
- Dates
- Start anytime on flexible dates — enquire now and we’ll call you back fast. Fee instalments available.
Core units of competency
What you’ll study — CPP20218
All 14 core units from the national qualification, including Provide First Aid (HLTAID011).
CPPSEC2101
Communication skills
Apply effective communication to maintain security
CPPSEC2102
Legal & procedural
Work effectively within a security team under legal requirements
CPPSEC2103
WHS & emergency
WHS, emergency response and evacuation procedures
CPPSEC2104
Risk assessment
Assess risk and select responses to security situations
CPPSEC2105
Client service
Provide quality services to a range of security clients
CPPSEC2106
Defensive techniques
Protect self and others using basic defensive techniques
CPPSEC2107
Patrol premises
Patrol to monitor property and maintain security
CPPSEC2108
Screening procedures
Screen people, personal effects and items
CPPSEC2109
Access & exit control
Monitor and control access of persons and vehicles
CPPSEC2110
Crowd behaviour
Monitor and control individual and crowd behaviour
CPPSEC2111
Intoxicated persons
Apply security procedures to manage intoxicated persons
CPPSEC2112
Removing individuals
Apply procedures to remove persons from premises
CPPSEC2113
Escort & protect
Escort and protect persons and valuables
HLTAID011
Provide First Aid
Nationally recognised first aid unit included in the qualification
Career outcomes
Where this qualification can lead
CPP20218 aligns with foundational skills for licensed security work in Victoria — Security Guard, Crowd Controller and Control Room pathways.
Security Guard
Unarmed guard — patrol, protect property and maintain site security.
Crowd Controller
Monitor behaviour, manage entry and keep venues safe.
Control Room
Pathway toward monitoring and control room operations with further learning.
Victorian licensing pathway
This course trains skills toward security industry roles. Completing CPP20218 does not by itself issue a Victorian security licence. Licences are granted after you meet the criteria and apply successfully. New Age Training will assist with licence application with the Licensing and Regulation Division of Victoria Police — ask when you enquire.
Why New Age Training
Security training from the field, for the field
New Age Training has delivered quality training in Reservoir since 2013. Principle: “From Classroom to the field, we prepare you for the real world.”
- Registered training organisation — RTO 40796 · Licence 626 596 60S
- Industry practitioners — trainers with decades in security services and manpower
- Practical focus — role-play, scenarios and current industry knowledge
- Licence application assistance — New Age Training will assist with licence application with the Licensing and Regulation Division of Victoria Police
- Local Reservoir venue — Level 1/287a Spring St, easy for northern Melbourne
Neha Arora
Manages RTO operations. 18+ years in security operations business plus master’s in financial accounting — every student looked after through enrolment and beyond. Your first contact for dates, fees and licence questions.
Gagan Arora
20+ years in security services from the ground up; delivering training at New Age since 2013. Blends curriculum with real-world examples so learning is career-ready.
Simple process
How to get started — 3 steps
-
Enquire
Tell us your preferred timing via the form, call or email. Start anytime — we’ll call you back fast to confirm your start.
-
Enrol & LLN
Complete enrolment and Language, Literacy & Numeracy assessment. Lock in your place — full attendance required.
-
Train & pathway
Complete CPP20218 in Reservoir. On success, receive your qualification — New Age Training will assist with licence application with the Licensing and Regulation Division of Victoria Police.
From Classroom to the field — we prepare you for the real world.
FAQ
Common questions
Does completing CPP20218 give me a Victorian security licence?
No. CPP20218 is nationally recognised training that builds skills toward security roles. A Victorian security licence is issued after you meet the requirements and successfully apply. New Age Training will assist with licence application with the Licensing and Regulation Division of Victoria Police — enquire for current details.
What careers can this course lead toward?
Foundational skills for Security Guard (unarmed), Crowd Controller, and pathways toward Control Room and related security work — subject to licensing and employer requirements in Victoria.
Who can enrol?
You must be 18 years or older, complete a Language, Literacy and Numeracy (LLN) assessment as part of enrolment, and attend scheduled face-to-face sessions in full.
When can I start, and how do fees work?
You can start anytime on flexible dates, and fee instalments are available. Contact Neha on (03) 9460 1973 or 0405 274 447, email info@newagetraining.com.au, or use the form below.
Where is training held?
Level 1/287a Spring St, Reservoir VIC 3073 — delivered by New Age Training (RTO 40796 · Licence 626 596 60S).
Find us
Security training in Reservoir
Training venue
Level 1/287a Spring St
Reservoir VIC 3073
Delivered by New Age Training (RTO 40796)
Google reviews
What our students say
Real Google reviews from students who trained with New Age Training in Reservoir.
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★★★★★
“The whole process from enrollment to the final certificate and licence application was very smooth. They supported really well in all the process throughout the course, very helpful and supportive. My experience was very good. I would definitely recommend everyone planning to do the first aid or security course, please go thru them. Thank you to the staff and the trainers, great knowledge and practical experience shared with us.”
Silky S.3 months agoGoogle review -
★★★★★
“Neha provided a fantastic learning atmosphere. Her unwavering support, understanding, and wide expertise covered all facets of security operations. … strongly recommend this college because of their amazing teaching technique, understanding, and tremendous support during the entire journey.”
DAVE J.a year agoGoogle review -
★★★★★
“I have very brilliant experience with New Age Training college Special thanks to Gagan sir and Neha Mam. The way of teaching Mr. Victor sir is so brilliant. Thankyou soo Much Victor sir and all team member. I will highly recommend this college for Security Training.”
Kamal K.2 years agoGoogle review -
★★★★★
“Neha mam and gagan sir both are very friendly nature. Both are very helpful. My experience was to good with them. I recommend to everyone .if anyone want to get security license. Then please visit here and join to them. …”
Happysingh B.2 years agoGoogle review -
★★★★★
“It was an incredible learning experience under the guidance of Gagan Sir and Neha Mam. Their unwavering support and comprehensive teaching, covering both the techniques and responsibilities of a security officer, were truly remarkable. … I extend my heartfelt gratitude to them and highly recommend their college, given their outstanding teaching methods.”
Harry B.3 years agoGoogle review -
★★★★★
“I did my certificate 2 in security operations from this institute. Our trainer Mr. Gagan has a vast experience and knowledge in this industry. His methods of teaching were very simplified. You even have a great time in the class because he shares a lot of great stories and experiences from the security industry. Highly recommended institute.”
Ribhu T.6 years agoGoogle review -
★★★★★
“It was a great experience doing my security course with these guys. Excellent service and good atmosphere. I wouldn't resist to recommend it to my friends. Good job guys, keep it up.”
Muhammad R.5 years agoGoogle review -
★★★★★
“Cooperative friendly environments , very helpfull through the whole course and license application as well highly recommended”
Usama A.5 years agoGoogle review -
★★★★★
“Excellent service, friendly environment and they help you through out your course till u get your licence.”
Ramneet S.5 years agoGoogle review
Reviews are quoted from New Age Training’s Google Business Profile (Reservoir); some are shortened with “…”. Rating and review count as shown on Google, September 2026.
Enquire
Ready for your security course?
Start anytime on flexible dates. Tell us your preferred timing and we’ll call you back fast with start options and licence pathway guidance. No obligation.
- Contact Neha Arora
- Phone (03) 9460 1973 · 0405 274 447
- Email info@newagetraining.com.au
- Venue Level 1/287a Spring St, Reservoir VIC 3073