Face-to-face classroom
Structured theory with experienced industry trainers
CPP20218 · Face-to-face Reservoir
Security Course Melbourne — Certificate II in Security Operations
Build the skills for a career in security with nationally recognised CPP20218. Practical face-to-face training in Reservoir toward Security Guard, Crowd Controller and Control Room pathways — enquire for licence process guidance.
- RTO 40796
- 14 core units
- Face-to-face
- Reservoir VIC
On the course
Theory + practical role-play
Classroom learning blended with real-world scenarios — communication, crowd behaviour, access control and first aid — so you leave job-ready.
Crowd control skills
Monitor behaviour & manage venues safely
Control room pathway
Foundation skills for monitoring roles
Course overview
CPP20218 Certificate II in Security Operations
Nationally recognised qualification that reflects the role of a security officer — patrolling, protecting property, screening entry, monitoring behaviour and removing persons from premises when required.
- Qualification
- CPP20218 – Certificate II in Security Operations (14 core units)
- Delivery
- Face-to-face in Reservoir — practical role-play plus theory. Full attendance of scheduled sessions required.
- Entry
- 18 years or older · Language, Literacy & Numeracy (LLN) assessment as part of enrolment
- Pathway
- Skills toward Security Guard, Crowd Controller and Control Room roles in Victoria. Training prepares you for the licence pathway — a licence is issued by the regulator after successful application (enquire for assistance).
- Venue
- Level 1/287a Spring St, Reservoir VIC 3073
- Fee & dates
- Enquire for next date & fee — we confirm availability when you contact us.
Core units of competency
What you’ll study — CPP20218
All 14 core units from the national qualification, including Provide First Aid (HLTAID011).
CPPSEC2101
Communication skills
Apply effective communication to maintain security
CPPSEC2102
Legal & procedural
Work effectively within a security team under legal requirements
CPPSEC2103
WHS & emergency
WHS, emergency response and evacuation procedures
CPPSEC2104
Risk assessment
Assess risk and select responses to security situations
CPPSEC2105
Client service
Provide quality services to a range of security clients
CPPSEC2106
Defensive techniques
Protect self and others using basic defensive techniques
CPPSEC2107
Patrol premises
Patrol to monitor property and maintain security
CPPSEC2108
Screening procedures
Screen people, personal effects and items
CPPSEC2109
Access & exit control
Monitor and control access of persons and vehicles
CPPSEC2110
Crowd behaviour
Monitor and control individual and crowd behaviour
CPPSEC2111
Intoxicated persons
Apply security procedures to manage intoxicated persons
CPPSEC2112
Removing individuals
Apply procedures to remove persons from premises
CPPSEC2113
Escort & protect
Escort and protect persons and valuables
HLTAID011
Provide First Aid
Nationally recognised first aid unit included in the qualification
Career outcomes
Where this qualification can lead
CPP20218 aligns with foundational skills for licensed security work in Victoria. Outcomes depend on licensing, employer requirements and further training.
Security Guard
Unarmed guard — patrol, protect property and maintain site security.
Crowd Controller
Monitor behaviour, manage entry and keep venues safe.
Control Room
Pathway toward monitoring and control room operations with further learning.
Victorian licensing pathway — careful wording
This course trains skills toward security industry roles. Completing CPP20218 does not by itself issue a Victorian security licence. Licences are granted by the state regulator after you meet their criteria and apply successfully. New Age Training offers licence application assistance — ask when you enquire.
Why New Age Training
Security training from the field, for the field
New Age Training has delivered quality training in Reservoir since 2013. Principle: “From Classroom to the field, we prepare you for the real world.”
- Registered training organisation — RTO 40796 · CRICOS 04131A · Licence 626 596 60S
- Industry practitioners — trainers with decades in security services and manpower
- Practical focus — role-play, scenarios and current industry knowledge
- Licence application assistance — guidance available after successful course completion
- Local Reservoir venue — Level 1/287a Spring St, easy for northern Melbourne
Neha Arora
Manages RTO operations. 18+ years in security operations business plus master’s in financial accounting — every student looked after through enrolment and beyond. Your first contact for dates, fees and licence questions.
Gagan Arora
20+ years in security services from the ground up; delivering training at New Age since 2013. Blends curriculum with real-world examples so learning is career-ready.
Simple process
How to get started — 3 steps
-
Enquire
Tell us your preferred timing via the form, call or email. We’ll confirm the next intake and fee.
-
Enrol & LLN
Complete enrolment and Language, Literacy & Numeracy assessment. Lock in your place — full attendance required.
-
Train & pathway
Complete face-to-face CPP20218 in Reservoir. On success, receive your qualification and ask about licence application assistance.
From Classroom to the field — we prepare you for the real world.
FAQ
Common questions
Does completing CPP20218 give me a Victorian security licence?
No. CPP20218 is nationally recognised training that builds skills toward security roles. A Victorian security licence is issued by the state regulator after you meet their requirements and successfully apply. New Age Training can assist with guidance on the licence application process — enquire for current details.
What careers can this course lead toward?
Foundational skills for Security Guard (unarmed), Crowd Controller, and pathways toward Control Room and related security work — subject to licensing and employer requirements in Victoria.
Who can enrol?
You must be 18 years or older, complete a Language, Literacy and Numeracy (LLN) assessment as part of enrolment, and attend scheduled face-to-face sessions in full.
Is the course face-to-face?
Yes. Security Course Melbourne is delivered face-to-face in Reservoir with practical role-play and theory — not a purely online course.
How much does it cost and when are dates?
Fees and next available dates are confirmed on enquiry. Contact Neha on (03) 9460 1973 or 0405 274 447, email info@newagetraining.com.au, or use the form below.
Where is training held?
Level 1/287a Spring St, Reservoir VIC 3073 — delivered by New Age Training / New Age Security Training (RTO 40796 · CRICOS 04131A · Licence 626 596 60S).
Find us
Security training in Reservoir
Training venue
Level 1/287a Spring St
Reservoir VIC 3073
Delivered by New Age Training (RTO 40796)
Enquire
Ready for your security course?
Tell us a preferred timeframe and we’ll call you back with availability, fees and licence pathway guidance. No obligation.
- Contact Neha Arora
- Phone (03) 9460 1973 · 0405 274 447
- Email info@newagetraining.com.au
- Venue Level 1/287a Spring St, Reservoir VIC 3073